FAQs
Date / Time
2024 event will take place on Sunday 26th May.
Doors will open at 12:00pm (TBC)
Last entry is 9:00pm (TBC)
Closing time: 10:15pm (TBC)
Stage times will be posted closer to the event and will be in the middle of the event site.
Re-Entry Policy
There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. This is an outdoor event and we recommend that you come prepared for all weathers.
Age Policy
This is an all ages event.
Children of all ages are permitted. All children and young persons up to and including the age of 17 must be accompanied by an adult over the age of 26. This MUST be the parent, legal guardian or nominated guardian of the young person. An adult over the age of 26 can accompany a maximum of 4 young persons.
Babies and children under 10 must be entered with £5 ticket.
Children aged 10 and over require their own ticket charged at 50% of the adult ticket price.
The adult ticket price will apply from the age of 18.
To access the VIP area, children aged between 3-17 years old require a VIP bolt-on in addition to their ticket. Children aged 2 years and under can access the VIP area without a bolt-on. Bolt-ons can be purchased HERE.
Bag Policy
To make your entry to the site as quick as possible we recommend that you do not bring a bag. However small bags smaller than an A4 piece of paper are permitted if required. Any bags larger than A4 size are prohibited, there are no cloakroom facilities on site. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com.
Discretion will be taken by security on the gates for groups with young children (nappy / changing bags).
Prohibited Items
Upon arrival at the festival all customers will be subject to a search.
Various items are prohibited at Cross The Tracks to keep the event safe and to allow us to comply with the licensing objectives.
The following items are prohibited at the event, we reserve the right to prohibit any other item if in the reasonable opinion of the organisers it could constitute a risk to safety or security.
Permanent Markers & Pens - Any permanent marker, paint, ink or sharpie pen will be confiscated.
Food and Drink – you may not bring any food or drink (including alcohol) to the event with the exception of a single sealed bottle of water up to 500ml in size. Water points are available on site. Empty re-useable water bottles are permitted.
Liquids – you may not bring any liquids into the event other than sealed bottles of water up to 500ml in size or tubes of suncream up to 50ml.
Drugs / Controlled Substances – a drugs search is in operation at the event entrances, if any drugs are found in your posession you will be ejected and passed to the police. This includes new psychoactive substances “legal highs” and Nitrous Oxide.
Trolleys/Push Chairs – Trolleys are prohibited from entering the site however push chairs are allowed. If you have a wheelchair please see the access requirement section below to access the viewing platform.
Animals – No pets are allowed on site. Assistance dogs will be permitted – please let our Access Team know if you will be bringing an assistance dog with you by contacting access@brockwell-live.com.
Filming equipment – unauthorised professional photography or filming equipment is prohibited.
Large bags – any bags larger than A4 size are prohibited and there are no cloakroom facilities at the event. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com. Discretion will be taken by security on the gates for groups with young children (nappy / changing bags).
Glitter – the event organisers are committed to minimising the impact of the event on the park environment, containers of glitter will be confiscated on arrival.
Dangerous items – the following are considered dangerous and are not permitted, our security team reserve the right to prohibit:
Drones
Glass in any form (including perfume bottles)
Cans or metal containers
Spray cans, Gas canisters or compressed gas in any container
Fireworks, flares, smoke canisters, Chinese lanterns
Camping stoves or cooking apparatus, explosives
Hand held communication devices such as radios, radio jammers / scanners
Firearms, knives or blades, replica weapons of any sort
Large golf umbrellas
Balloons
Stools / camping sticks / chairs or other furniture - there is seating available around the site if you need to rest your legs
Gazebos or parasols
Sports equipment
Flags and banners
Megaphones, amplification equipment
Klaxons, airhorns or other similar items capable of making loud noise
Laser pens
Scooters, skateboards, bicycles, trolleys
Any other item which security may deem hazardous
Drug Search
The organisers are working closely with the Met Police to make Cross The Tracks a safe and enjoyable experience for everyone. Our aim is for a crime and drugs-free event: you should expect to be searched as you enter the site.
If found with drugs you will be ejected and may be passed to the police.
New laws around so-called ‘legal-highs’ are now in force and if you are found with Nitrous Oxide or other psychoactive substances you can expect to be passed to the police, as well as being refused access to the event. See www.talktofrank.com for more info.
Leaving The Event
At the end of the event, think of our neighbours around the park and leave quietly.
There are two exit’s out of the event, one to Brixton Station and one for Herne Hill Station.
All park gates will be secured with the exception of Brixton Water Lane gate and Herne Hill gates.
Please follow signage and instructions of security who are there to help you.
On-Site Facilities
Box Office
If you are collecting tickets or have any ticketing queries please visit our on-site box office which will be open from 12:00-8:15pm on Sunday 7th June 2020.
Food and Drink
There are a variety of food traders at the festival with a wide variety of bars.
Toilets
Toilets are located through ought the site and clearly signed.
Welfare and First Aid
There is a Welfare and First Aid provision on site, services are open during event hours and all visits are logged and recorded.
Nappy Changing
Our Welfare Area will be able to assist with any areas required for nappy changing and breast feeding. Please visit our Welfare area and ask staff for assistance.
Free Drinking Water
There are free drinking water points available throughout the event. We encourage you to bring your own re-useable water bottle to refill at these points.
Seating and Shade
This is a full standing show, however we do offer some seating around food concession areas within the site so you can enjoy your meal. We recommend customers prepare for all weathers.
Recycling
In an effort to reduce the use of plastic on site the event will be implementing a ban on all single use plastic bottles sold on site. A cup deposit scheme will operate at the bars in order to increase our recycling. For more information please visit our bars.
ATMs
There will be no ATMs available on site. These are cashless events and only Card
Payments will be accepted.
General FAQs
Where can I buy a Cross The Tracks Ticket?
Cross The Tracks tickets are available through our website, Kaboodle, Resident Advisor, Ticketweb, See Tickets, DICE, and Skiddle. Our only official ticket resale partner is Tixel. For any other ticket enquiries please contact info@xthetracks.com
What does the VIP include?
Fast track entry to festival, luxury toilets (not portaloos), bespoke bar, bespoke food concessions, seating and a main stage viewing platform.
When will I receive my E-ticket?
Your tickets will be emailed to you 7-10 days before the festival.
What ID should I bring?
We accept passports, UK driver’s licenses or provisional licenses.
Are the set times available?
Set times for the Brockwell Park will be available nearer the time of the event. Please check our social networks for updates.
If I leave Cross The Tracks, will I be able to get back in?
No, there’s no re-entry.
On the day where can I collect my lost property?
Lost property will be clearly labelled on site. Please ask the staff at our Welfare point for more information.
Are dogs allowed into the event?
No pets are allowed on site. Assistance dogs will be permitted.
Are there any lockers on site?
There are no lockers on site, please try to avoid bringing large bags (anything over A4 size) or any other item which may need storing whenever possible. You can leave your bags at one of Stasher’s hundreds of left luggage locations (within walking distance of festival), for more details visit www.stasher.com
Will I be able to bring my own food and drink to Cross The Tracks?
Not once you’ve reached the search teams, after then you cannot take food and drink onto the site – apart from one sealed plastic bottle of water up to 500ml. Local food and drink vendors will be available on site. No food and drink may be brought to the late night venues.
How should I travel to Cross The Tracks?
The festival site is located in Brockwell Park.
The address is – Brockwell Park, Norwood Road, London, SE24 9JU.
We actively deter visitors from driving to the event, there is no available parking in or around the areas. Lambeth and Southwark parking enforcement will be working all weekend, and vehicles which are parked illegally will receive enforcement action or be towed. There are multiple road closures in place to help facilitate the event, so normally free parking bays will not be available.
We advise all visitors to choose greener travel options, such as public transport and arriving by bike or foot. We have a bike park outside the festival site for anyone wishing to cycle to the event. It is located at the Herne Hill entrance. There are also cycle racks available in the local area. Please respect the park and do not attach your bike to the park railings or gates.
Brockwell Park is well served by numerous bus routes and two major public transport hubs, both with step free access.
● Herne Hill overground station – 0.3 miles
Herne Hill is the closest station to the event site, situated to the north-east of Brockwell Park. The station is approximately 500 metres away from both the Brixton and Herne Hill entrances of the festival site and involves crossing two roads to access the park. Staff help is available at this station with ramps for train access and step free access coverage.
More information on the National Rail website.
● Brixton Underground Station and Brixton Rail Station – 1 mile
Brockwell Park is approximately 1 mile away from Brixton Underground Station. Visitors can travel by train from the nearby Brixton Rail Station to Herne Hill, which is a 2 minute train journey. The distance between Brixton Underground Station and Brixton Rail Station is approximately 130 metres by roadside pavement and involves crossing a road once.
There are also several bus routes from the underground station to outside of the park.
There is step-free access at Brixton Underground station.
More information on the TFL website.
● Buses
The following routes all serve the area: 2, 3, 37, 68, 196, 322, 432, 468, 690 and all have accessible access.
The closest bus stops located outside of the show site are on Dulwich Road and Norwood Road. Both bus stops are located approximately 130 metres (2 minute walk) away from the Herne Hill entrance to the park.
Lost Property
Lost Property is handled at the Welfare Tent, located near to Stage 4.
Please head there and speak to our Lost Property Manager if you have lost or found an item. In addition to this, please fill in the form on https://notlostenquiry.com/tlc-welfare. We will help as best we can!
Ticket Resale
Our official resale partner for Cross The Tracks 2023 is Tixel.
Tixel is the safest way to buy and sell event tickets, with price caps and advanced protection for both buyers and sellers.
The link to the official Cross The Tracks Tixel resale page is here.
Contact
Please email info@xthetracks.com for more information.
Feel free to drop us a line
Ticketing : crossthetracks@kaboodle.co.uk
Instagram : instragram.com/xthetracks
Facebook : facebook.com/xthetracks
Twitter : twitter.com/xthetracks_
For community-related questions such as questions about the Community fund or Resident ballot please email community@brockwell-live.com